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CTI论坛: ENVOX CT CONNECT WINS 2007 CRM EXCELLENCE AWARD FRO

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ENVOX CT CONNECT WINS 2007 CRM EXCELLENCE AWARD FROM CUSTOMER
INTER@CTION SOLUTIONS MAGAZINE

2007/09/07

  WESTBOROUGH, MA (June 4, 2007) — Envox Worldwide, a leading global provider of IP-based voice solutions, today announced that Envox CT Connect™, the company’s standards-based CTI software, has been selected as a 2007 CRM Excellence Award winner by Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions® magazine.

  “The CRM Excellence Awards recognize companies like Envox Worldwide that have proven to be true CRM partners to their customers and clients. Envox demonstrated to the editors of Customer Inter@ction Solutions that its Envox CT Connect software substantially improved the processes of their clients’ businesses,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions. “

  Envox CT Connect enables the development and deployment of voice self-service, contact center and unified communications solutions for IP and TDM networks at dramatically lower costs by providing out-of-the-box integration with the leading PBX, IP-PBX, Automatic Call Distribution (ACD) and IP communication environments. With support for industry-standard hardware, operating systems, network services and call control programming interfaces such C, C++, Java and ActiveX, Envox CT Connect; value added resellers, system integrators and application developers can easily integrate the intelligent call control features that they need into their existing business applications.

  For enterprises with a mix of telephony environments, Envox CT Connect provides a unifying software layer that enables them to deploy applications across their entire company regardless of the PBX or ACDs they have already deployed. This is a valuable capability for organizations that want to leverage at-home agents or to standardize customer service processes across multiple locations. For original equipment manufacturers, independent software vendors, application developers and system integrators looking to expand their reach into the contact center market, Envox CT Connect provides them with the ability to:

Add telephony features to existing business applications



Support new communication environments such as IP with minimal changes to their existing applications



Expand their business by providing them with ways to enhance existing contact center solutions



Integrate new features and functionality into legacy systems and leverage investment in existing equipment and infrastructure

  “Winning Customer Inter@ction Solutions 2007 CRM Excellence Award is further validation of Envox CT Connect’s best-in-class status,” said Mark D. Flanagan, president and CEO of Envox Worldwide. “This award is a testament to both the extraordinary work that our development team has done as well as to the thousands of Envox CT Connect customers that are currently enjoying the significant benefits of the product. Envox CT Connect reduces the time, cost, and complexity of adding third party call control features to contact center solutions while integrating with all common PBX/ACDs including emerging IP PBXs.”

  For more information about Envox CT Connect or to download an evaluation of this award-winning software, please visit

  About TMC™

  Technology Marketing Corporation (TMC) publishes four print publications: Customer Inter@ction Solutions, INTERNET TELEPHONY Magazine, IMS Magazine and Unified Communications (launching summer 2007). TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 0.003 percent of sites in the world by alexa.com*, TMCnet serves nearly two million unique visitors each month, according to WebTrends. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Communications Developer Conference, IMS Expo and Call Center 2.0 Conference. TMCnet.com publishes more than 15 topical online newsletters. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.)

  For more information about TMC, visit

  About Envox Worldwide

  Envox Worldwide is a leading global provider of IP-based voice solutions. The company's software and related services, including Envox OnDemand, dramatically reduce the time, cost, and complexity of creating voice solutions. These products and services enable enterprise customers and service providers to significantly reduce operating costs, improve customer satisfaction and retention, and generate new revenue streams. Headquartered in Boston, Envox’s products and services are available through a network of global channel partners. For more information, please visit

  For more information, contact – Catherine Van Evans - +1 508 871 7604 or Darby Johnson - +1 603 559 5809, djohnson@beaupre.com.

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